Frequently Asked Questions

Where are you located?

Posada’s Supportive Services Center is located at 225 Colorado Avenue Pueblo, Colorado 81004.

What are your hours?

Posada is open Monday through Friday from 12:00 p.m. to 4:00 p.m.

Do I need an appointment?

No, walk-ins are welcome from 12:00 p.m. to 4:00 p.m.

What kind of services do you provide?

Housing Counseling • Life Skills • Education & Employment Assistance • Legal Services • Transportation • Mental Health & Substance Abuse Counseling • Referrals to Local Agencies • Haircuts • Showers & Laundry Assistance for Youth Only • Affordable Housing • Emergency Shelter

Am I eligible for services?

Posada’s programs assist homeless families, youth, veterans and individuals in Pueblo County. Everyone must meet the definition of “homeless” to receive services.

What is the definition of homeless?

You may be homeless if you…

  • Are living in a car, park, abandoned building or on the streets.
  • Are living in housing without running water or electricity and have no way to afford other housing.
  • Are in an emergency shelter.
  • Are in transitional or supportive housing for homeless persons.
  • Are in a hospital or other institution up to 30 consecutive days but normally live in one of the above places.
  • Are being evicted within a week from a private dwelling and cannot afford other housing.
  • Are being discharged within a week from a mental health institution, substance abuse treatment facility, jail or prison that you have been at for 30 consecutive days and cannot afford any other housing.
  • Are fleeing a domestic violence housing situation and cannot afford any other housing.
  • Are in a place that you don’t feel safe because of the behaviors of a caretaker, friend or relative.
  • Are being threatened or harmed because of your documentation status.

What do I do if I know someone who is homeless?

Contact a Posada case manager at 719-545-8776 or have them visit the Supportive Services Center at 225 Colorado Avenue between 12:00 p.m. and 4:00 p.m. Monday through Friday.

What if I’m not homeless, can Posada still help?

Case managers are able to provide referrals to other agencies within the community that can assist with services if Posada is unable to provide services.

When are you open?

Posada is open Monday through Friday from 12:00 p.m. to 4:00 p.m.

Where do I go for assistance after hours and on weekends?

Posada works in cooperation with the Pueblo Police Department to ensure that emergency shelter is provided to families with children or to individuals with medical issues, after hours and on weekends. You can call 719-553-2502 or you can go directly to the Pueblo Municipal Justice Center at 200 S. Main Street in Pueblo. Arrangements have been made with the department to refer families to appropriate shelter and food vouchers are available so that a household’s basic needs are met. People in emergency shelter are asked to contact Posada on the next business day.

Can you help with transportation?

Posada has a very small amount of funding to assist individuals with transportation. People must speak with a case manager to determine eligibility.

Can you help me get my birth certificate or the birth certificate of children?

Posada is unable to pay for birth certificates, but if you are applying to the Department of Social Services for assistance, they can assist you with obtaining them.

Can I receive my mail at Posada?

Yes, individuals can use Posada’s address to receive their mail. Simply have the mail delivered in your name to 225 Colorado Avenue, Pueblo, CO 81004 You can check your mail during office hours. Any mail not picked up in 30 days will be returned to the Post Office.

I don’t have a phone, can I use Posada’s?

Posada has a telephone located in the lobby for people to use. People can use Posada’s telephone number 719-545-8776 to receive messages.

Can you help with a past due utility bill or rent?

Posada receives a small amount of funding to assist with utilities and rent. People are asked to contact a case manager to discuss eligibility.

Do you distribute food?

Posada does not have food to distribute, but referrals are given to Cooperative Care, The Salvation Army, the Pueblo Community Soup Kitchen and we provide a listing of food resources that can be found by clicking the “Get Help Now” tab and selecting “Community Resources”.

Do you assist with housing?

Posada has four housing programs but we are at capacity. We manage three apartment complexes that are open to the community for housing. Available apartments and rental costs can be found by clicking the “Get Help Now” tab and selecting “Available Apartments for Rent”.

Do you accept clothing donations?

Posada does not accept clothing donations as we don’t have adequate space for storage. Posada’s Youth Drop-in Center has a small clothing closet and donations of modern and gently used youth and young adult clothing are needed.

Does Posada accept TV donations?

Posada does not accept donations of TV’s.

Where and when can I drop off donations?

Donations can be dropped off Monday through Friday from 12:00 p.m. to 4:00 p.m. at 225 Colorado Avenue.

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Support Services

225 Colorado Avenue
Pueblo, CO 81004
Phone: (719) 545-8776
Fax: (719) 544-6006

Service Hours:
Monday – Friday from 8:00 a.m.-12:00 p.m.
Youth Drop-in Center Hours
Monday - Friday from 8:00 a.m. to 12:00 p.m.